Returns & Exchanges
Made Just for You. Returns? A Little Different.
At Moxie & Mirth, we believe in good products, questionable humor, and treating people fairly.
Every item in our shop is made especially for you after you place your order. We don't keep shelves of inventory waiting for someone to give it a loving home.
Because our products are made to order, our return policy works a little differently from that of a traditional retail store.
Changed Your Mind?
We get it. Sometimes the impulse purchase wears off.
Unfortunately, because each product is made specifically for your order, we cannot accept returns or exchanges for changes of mind, personal preferences, or accidental purchases.
Please review your selections carefully before checking out.
Clothing Sizes & Fit
Finding the perfect fit online can be tricky.
We've included size charts in our apparel listings to help you choose the right size. Please review the measurements before ordering, as sizing can vary between manufacturers and styles.
We cannot guarantee returns or exchanges for sizing issues, including ordering the wrong size or discovering that a garment fits differently than expected.
However, if you're unhappy with the fit, please reach out. While we can't promise a replacement or refund, we're happy to review individual situations and see whether there's a reasonable way to help.
Damaged, Defective, or Incorrect Items
Now, this is where things are different.
If your order arrives damaged, defective, misprinted, or different from what you ordered, we'll work to make it right at no additional cost to you.
Please contact us within 30 days of receiving your order and include:
Your order number
A brief description of the problem
Clear photographs showing the issue
We'll review the problem and arrange an appropriate resolution, such as a replacement or refund.
You won't be expected to pay for a manufacturing mistake.
Returns & Shipping
Because products are made to order, please don't send merchandise back without contacting us first.
If a return is necessary to resolve an eligible issue, we'll provide instructions.
Original shipping charges are generally nonrefundable for orders returned due to customer preference, where a return is exceptionally authorized.
Order Changes & Cancellations
Orders move into production after they're placed, sometimes quite quickly.
If you need to change or cancel an order, contact us as soon as possible. We'll do our best to help, but once production has begun, changes and cancellations may no longer be possible.
Questions? We're Here.
We're a small, independent business, and we care about the experience you have shopping with us.
If something isn't right, please send us an email at hello@triciachandler.com We'll review your concern and do our best to find a fair solution.
A little moxie. A little mirth. And a whole lot of respect for our customers.
This policy applies to merchandise purchased from Moxie & Mirth. It does not apply to books or other services offered through Tricia Chandler Press LLC or Tricia Chandler Transformational Therapy and Coaching LLC. Nothing in this policy limits rights or remedies that cannot legally be excluded.
REACH OUT HERE: hello@triciachandler.com