Privacy Policy
Effective Date: November 1, 2026
Introduction
Your privacy matters to us.
This website, triciachandler.com, is owned and operated by Tricia Chandler Transformational Therapy and Coaching LLC, a Michigan limited liability company.
The website also features products and services offered by Tricia Chandler Press LLC, a separate Michigan limited liability company operating the Moxie & Mirth retail brand and publishing books.
Throughout this Privacy Policy, references to “we,” “our,” or “us” refer to the applicable business entity responsible for the products, services, or activities described.
Both businesses are committed to respecting your privacy and protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
1. Information We Collect
A. Information You Provide Voluntarily
We may collect personal information when you:
Schedule a coaching or Rapid Transformational Therapy (RTT) appointment
Purchase a coaching program or service
Complete an intake form
Purchase books or merchandise
Place an order through Moxie & Mirth
Subscribe to an email newsletter
Contact us through our website, email, or other communication channels
Request customer service or assistance with an order
Depending on the activity, this information may include:
Name
Email address
Phone number
Billing address
Shipping address
Appointment information
Order details and purchase history
Information you voluntarily provide through forms, emails, or other communications
B. Sensitive Personal Information
Individuals seeking coaching or RTT services may voluntarily provide sensitive information relating to their personal circumstances, emotional well-being, relationships, trauma history, or health.
Such information is collected for purposes related to the requested coaching or RTT services.
Information provided in connection with coaching or RTT services is not automatically used for Moxie & Mirth marketing or retail promotions.
We do not sell sensitive coaching or RTT information.
Access to this information is limited to individuals and service providers who reasonably require it to deliver the requested services or fulfill applicable legal obligations.
C. Payment Information
Payments may be processed through third-party payment providers, including:
Stripe
Squarespace Payments
PayPal
Square
Payment information is handled through the applicable payment processor.
We do not intentionally collect or store complete credit card numbers on our website servers.
We may retain transaction records, payment confirmations, and other information necessary for accounting, customer service, refunds, and legal compliance.
D. Automatically Collected Information
When you visit our website, certain information may be collected automatically through website functionality, analytics tools, cookies, and similar technologies.
This may include:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
General geographic location
Referring websites
Interactions with website content or advertisements
Depending on the tools enabled on our website, we may use services such as Google Analytics and Meta Pixel to understand website activity and evaluate advertising effectiveness.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
Coaching and RTT Services
Scheduling and confirming appointments
Providing coaching and RTT services
Managing client communications
Delivering recordings, resources, or digital materials
Maintaining records necessary for providing services
Book and Merchandise Sales
Processing purchases and payments
Manufacturing and fulfilling orders
Arranging shipping and delivery
Sending order confirmations and shipping updates
Responding to customer-service inquiries
Processing eligible refunds or replacements
Website Operations and Communications
Maintaining and improving our website
Responding to inquiries
Sending newsletters and promotional communications where permitted
Evaluating website traffic and marketing effectiveness
Preventing fraud and unauthorized activity
Maintaining business records
Complying with applicable laws and regulations
We do not sell or rent customer contact information to third parties for their independent marketing purposes.
3. Information Sharing and Third-Party Services
We use third-party providers to operate our website, process payments, provide services, manufacture products, and fulfill orders.
These providers may include:
Squarespace: Website hosting, online storefront functionality, and related services.
Acuity Scheduling: Appointment scheduling and related communications.
Printful: Print-on-demand manufacturing, order fulfillment, and shipping for Moxie & Mirth merchandise.
Stripe, Squarespace Payments, PayPal, and Square: Payment processing and related transaction services.
Shipping Carriers: Delivery of purchased merchandise and books.
Email Marketing Providers: Distribution of newsletters and promotional communications.
Analytics and Advertising Providers: Website analytics, advertising measurement, and related services, where enabled.
We share information with these providers only as reasonably necessary for the relevant business activities or as otherwise described in this policy.
For example, when you purchase merchandise from Moxie & Mirth, information such as your name, shipping address, and order details may be shared with Printful and shipping providers so your order can be manufactured and delivered.
Third-party providers maintain their own privacy policies and data-handling practices.
We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, safety, and security of our customers, businesses, or others.
4. Communications and Marketing
We may contact you by email or SMS regarding:
Appointments and scheduling
Purchases and order confirmations
Shipping and delivery updates
Customer-service matters
Important changes affecting services or orders
Newsletters, product announcements, or promotional offers, where permitted
You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.
Where applicable, you may opt out of promotional SMS messages by replying STOP.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages.
Providing your information for coaching or RTT services does not automatically enroll you in marketing communications for Moxie & Mirth.
Similarly, purchasing merchandise does not automatically authorize unrelated promotional communications.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support functionality, understand visitor activity, and improve the user experience.
Depending on the services enabled, these technologies may be used to:
Maintain website functionality
Support shopping carts and checkout
Remember preferences
Analyze website traffic
Measure advertising performance
Support advertising and remarketing
You may manage cookies through available website consent controls or your browser settings.
Disabling certain cookies may affect website functionality, including shopping and checkout features.
6. Data Storage and Security
We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information.
Information may be stored or processed through our website platform and third-party service providers.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed completely secure.
We encourage visitors to avoid submitting sensitive personal information through unsecured or unnecessary communication channels.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
Providing requested services
Completing and documenting purchases
Fulfilling orders
Responding to customer-service inquiries
Maintaining accounting and tax records
Meeting applicable legal and regulatory obligations
Resolving disputes
Retention periods may vary depending on the type of information and the business activity involved.
Information associated with coaching or RTT services may be subject to different retention practices than retail transaction records.
When information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable requirements and technical limitations.
8. Your Privacy Rights and Choices
Depending on applicable law, you may have rights relating to your personal information.
You may contact us to request:
Access to personal information we maintain about you
Correction of inaccurate information
Deletion of personal information, where applicable
Withdrawal of consent for certain communications
Information about how your personal information is used
Some information may need to be retained for legitimate business purposes or to comply with legal obligations.
To submit a privacy-related request, contact:
We may need to verify your identity before fulfilling certain requests.
9. Children's Privacy
Our website, coaching services, and retail offerings are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
10. Separate Business Entities
Tricia Chandler Transformational Therapy and Coaching LLC and Tricia Chandler Press LLC are separate legal entities.
Tricia Chandler Transformational Therapy and Coaching LLC owns and operates the website and provides coaching and RTT services.
Tricia Chandler Press LLC operates Moxie & Mirth and conducts book publishing and related retail activities.
Information may be shared between these businesses when reasonably necessary to administer the website, provide requested products or services, maintain records, or comply with legal obligations.
Sensitive information provided in connection with coaching or RTT services is not used for unrelated retail marketing without appropriate authorization.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy periodically.
12. Contact Information
For questions about this Privacy Policy or requests concerning your personal information, please contact:
Tricia Chandler Transformational Therapy and Coaching LLC
Website owner and operator
Tricia Chandler Press LLC
Book publishing and Moxie & Mirth retail operations
Michigan, United States
Email: hello@triciachandler.com
Website: triciachandler.com